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Some frequently asked questions

...and answers

 
bullet Are there alternatives to surgery ?
bullet How do I speak to my Physician on the phone ?
bullet What can I expect when I visit ?
bullet What are the guidelines for refilling prescriptions ?
bullet How do you handle Fees and Payment of Services ?
bullet How do I ask you to release Medical Records ?
bullet What is orthopedics ?

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Are there alternatives to surgery... ?                   [Back to list of questions]

There can be many alternatives to surgery. Depending on your needs, our doctors will provide you with options: from controlling inflammation, to therapy, to pain relief, to surgery, to improved exercise and diet.  Some of these options may result in significant improvements for particular patients. When considering options, some approaches may provide immediate relief, others may take months before you notice improvements. Talk to your physician about YOUR options.

How do I speak to my Physician on the phone... ?                   [Back to list of questions]

We have instructed our assistants to handle all incoming phone calls. This allows the physician to attend to his office patients with a minimum of interruptions. Should your call concern an emergency, the assistant will contact the physician for instructions. The physician will return non-emergency calls as the schedule permits, but certainly by the end of the work day.

What can I expect when I visit... ?                   [Back to list of questions]

When you arrive at Coastal Orthopedics, you will check in with one of our assistants at the front desk. At this time, we will ask to see your insurance card to be sure we handle your billing correctly. We will also collect any co-payment or deductible required by your insurer at this time.

During your office visit, the doctor will ask you about your medical history and your current injury. He will examine you and may decide to take X-rays to help him diagnose your condition. For your convenience, X-rays facilities and EMG testing are located on site. After your condition is diagnosed, your doctor will discuss your treatment plan. Depending on your injury, treatment may include medications, surgery*, physical therapy, and devices such as splints or casts to protect injured bones and soft tissue. Some injuries require the use of special orthotic devices. Treatment goals for orthopedic injuries include reducing pain, swelling and muscle spasms, as well as restoring function to the affected part of the body.

After your visit, you will check out with one of our assistants at the front desk. The assistant will also schedule a follow-up visit and assist you in accessing other services, if necessary.

* Surgical procedures are performed by our physicians in state-of-the-art operating suites located at Beverly Hospital, the Beverly Hospital Hunt Center or Addison Gilbert Hospital.

What are the guidelines for refilling prescriptions... ?                   [Back to list of questions]

Please calculate in advance when you may need a refill on medications prescribed by us. Please call our office Monday to Friday from 10:00am to 2:00pm. Please have the prescription number on the label and pharmacy telephone numbers available when you call. NOTE: Prescriptions will NOT be written or refilled on evenings or weekends.

How do you handle Fees and Payment of Services... ?                   [Back to list of questions]

Physicians of Coastal Orthopedic Associates share your concern about the increasing cost of providing quality medical care. We believe our fees are reasonable and competitive and would be happy to discuss them with you. We have provider contracts with several major HMOs, Medicare and Medicaid. We ask you to provide us with your insurance card verification and request that you obtain all necessary Primary Care Physician Referrals to our office PRIOR to your visit.

Please be prepared to pay all Co-Payments and Co-Insurance / deductibles at the time your service is provided. We accept cash, check, Visa, MasterCard, Discover and American Express for your convenience.

Office and surgery charges are the responsibility of each patient within the limits of your specific insurance coverage. Although we will file claims on your behalf, we cannot collect on  disputed claim and ask for you to be involved in resolution. If you anticipate financial difficulty in payment of your account, we will be happy to make installment arrangements for payments. This office uses an outside Collection Agency for delinquent accounts greater then 90 days old with no attempt at partial payments.

How do I ask you to release Medical Records... ?                   [Back to list of questions]

All medical records are the property of this office. We will not release any information to another physician without your express authorization. A signed Authorization to Release Medical Records form will be kept on file; we will send information to another physician rendering your care at no charge. X-ray films are a permanent part of your medical record. Copies are available with your authorization and with advance notice.

What is orthopedics ... ?                   [Back to list of questions]

Orthopedic surgery corrects problems that arise in the skeleton and its attachments, joints, ligaments and tendons. It may also deal with some problems of the nervous system, such as those that arise from injury of the spine. These problems can occur at birth, through injury, or as the result of aging. They may be acute, as in injury, or chronic, as in many aging-related problems. Orthopedic comes from two Greek words, ortho, meaning straight and pais, meaning child. Originally orthopedic surgeons dealt with bone abnormalities in children, using braces to straighten the child's bones. (source: chclibrary.org). Some people still spell the word orthopaedics (particularly the British).

 

 

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